Delete your Scan To Move account
App: Scan To Move (com.apexmart.scan2move)
You can delete your account and all of its data at any time. There are two ways.
In the app
1. Open Scan To Move 2. Go to More → Settings 3. Tap Delete account 4. Confirm
The deletion happens immediately.
By email
If you cannot get into the app, email anas.official2017@gmail.com from the address on the account and ask us to delete it. We will confirm within 30 days, usually much sooner.
What gets deleted
Everything, permanently:
- Your account and login
- Your profile (your name, if you set one)
- Every vehicle and every QR tag you created
- Every scan, conversation and message attached to them
- Your notifications
- Any device registered for push notifications
Your QR codes stop working immediately. Anyone who scans a sticker for a deleted tag is told the code is not active — they are not shown anything about you.
What is kept, and for how long
| Data | Kept after deletion | Why |
|---|---|---|
| Rate-limiting counters | Up to 2 hours | They hold a salted hash of an IP address, never an account or a name, and exist only to stop message flooding. They expire on a rolling window. |
| Crash reports | Up to 90 days | Firebase Crashlytics' own retention. These contain a device model, an OS version and a stack trace — not your account. |
Nothing else is retained. There is no archive, no backup copy of your account, and no "deactivated" state you can be restored from. Deletion cannot be undone.
This is a real deletion
The in-app button calls a server function that removes your profile — which cascades to your tags, scans, messages and notifications — and then deletes the login record itself. It is not a sign-out and not a hidden flag.